Legal notice

All product and allergen information displayed on our website is provided by the relevant manufacturer or supplier. We make every reasonable effort to ensure that the information published on our website is accurate and kept up to date; however, manufacturers may change ingredients, recipes, packaging or allergen information without prior notice. Customers are responsible for checking the product packaging and labelling before consuming any product, particularly where they have a food allergy, intolerance or other dietary requirement.

The information provided on our website should not be relied upon as a substitute for checking the product packaging. If you have any concerns regarding the ingredients or allergens contained within a product, please contact us before placing your order or consuming the product. 

To the extent permitted by law, we cannot accept responsibility for any loss, damage or adverse reaction arising from reliance on allergen or product information displayed on our website where the information supplied by the manufacturer or supplier has changed or where the website information contains an error.

Returns & Changes of Mind Due to the nature of the products we sell, we are unable to accept returns or provide refunds where an order is no longer wanted or has been purchased due to a change of mind. This does not affect your statutory rights. Where a product is faulty, damaged, incorrectly supplied or otherwise does not meet your legal rights, please contact us and we will deal with the matter in accordance with applicable consumer legislation. 

Faulty or Damaged Orders If your order arrives damaged, faulty or in an unsuitable condition, you must notify us within 48 hours of receiving your order wherever possible. When contacting us, please provide: Your order number and relevant product details. A clear description of the issue. Clear photographs showing the condition of the product and any damage to the packaging. Any other information or evidence that may assist us in investigating the issue. We may request additional information or photographs where necessary to assess the claim. Please retain the affected product and its packaging until we have advised you otherwise, as this may be required as part of our investigation.

Food Handling & Safety We do not handle, prepare or repack loose food items or loose confectionery. Products are stored and packed in their original packaging. We take food hygiene and product safety seriously and maintain appropriate procedures for the storage, handling and packing of our products.

We hold a 5-Star Food Hygiene Rating for our premises and follow appropriate food safety procedures when storing and packing products for dispatch. While we take every reasonable precaution to maintain product quality and safety, customers should always follow the manufacturer's storage, handling and consumption instructions provided on the product packaging.